Infinity​ Fine Design
Event Design & Decor
FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
WHO IS
INFINITY FINE DESIGN?
WHO IS
INFINITY FINE DESIGN?
Thank you for the opportunity to introduce our company to you. We are a husband and wife design team. From sketches, to the workshop, to your space ~ we do it all together. We take pride in everything we do and believe in doing it well. We are not a faceless, company, we are Elissa & Brian. We hope you get to know us, because we want to get to know you too! We welcome the opportunity to earn your business and your trust.
WE ARE GETTING MARRIED! HOW DO WE GET STARTED?
WE ARE GETTING MARRIED! HOW DO WE GET STARTED?
Wonderful! We'd love to meet you! Please call us for a personalized meeting where we will discuss your vision. We will make a list of items you've seen that you are interested in and then we will create a proposal tailored for your needs! If you aren't sure of exactly what you want we will create a design and decor plan just for you!
DO YOU OFFER DESIGN STYLING SERVICES?
DO YOU OFFER DESIGN STYLING SERVICES?
Absolutely, it's in our name! We will set up all items that you have rented in coordination with any wedding/event planner, venue, and florist. In some cases, we may charge an additional fee based on labor or extended design and styling elements. Styling costs are based on the design requested. We are happy to discuss this with you! We do have a background in floral design as well.
HOW DO WE RESERVE DESIGNS & DECOR?
HOW DO WE RESERVE DESIGNS & DECOR?
Once we have created a proposal for you, and you have approved it a 50% retainer is made to officially reserve decor items youth have chosen for your event date. This process ensures the design and decor items you have chosen are officially held in your name for your date on our calendar. The balance is due in full two weekds before the event.
DO YOU PROVIDE DELIVERY TO MY VENUE?
DO YOU PROVIDE DELIVERY TO MY VENUE?
Absolutely! We prefer to deliver our designs to ensure you are getting the best possible display for your special event. This also allows you to get ready for your special day! We deliver to most of New Jersey and parts of Pennsylvania. Delivery fees are based on your distance from our warehouse and design center in Farmingdale, NJ.
DO YOU ALLOW
WILL CALL / PICK-UP
DO YOU ALLOW
WILL CALL / PICK-UP
We do offer Will Call / Pick-Up of certain design and decor items. However, pick-up is only permitted if you have proper transportation and assistance for unloading at the event. You must meet all the requirements in your contract for pick-up service. We reserve the right to insist on delivery of certain items due to the weight, size and design elements.
WHAT IF SOMETHING IS MISSING OR DAMAGED?
WHAT IF SOMETHING IS MISSING OR DAMAGED?
If something is missing upon delivery we will rectify the situation immediately. If an item is damaged in transit by us we come prepared with everything we need to ensure you are delighted. If something is damaged you are covered by our non-refundable damage waiver. If something is lost or damaged beyond normal rental use (ie: needs to be reupholstered or replaced) we charge 4X the rental fee to replace the item to our inventory.
DO YOU HAVE A MINIMUM RENTAL REQUIREMENT?
DO YOU HAVE A MINIMUM RENTAL REQUIREMENT?
Please contact us so we can provide you with the best information possible.
HOW LONG IS THE RENTAL PERIOD FOR DECOR?
HOW LONG IS THE RENTAL PERIOD FOR DECOR?
Our standard rental period is 24 hours. However, we can be flexible with you and your venue if arrangements are made in advance. This will be discussed at your consulation with us and stated in your contract.